Will I actually be locked in the room?
The door you enter will always remain unlocked for safety reasons. You are free to leave and return to the room if necessary.
Is the room scary?
In general, our rooms are not designed to be scary. Read the section “How to Choose” for a look at how the intensity compares across the rooms. The level of intensity from least to most is as follows: Mardi Gras Study, Jazz Parlor, Inventor’s Attic, Smugglers Den (played mostly in the dark).
Is the room kid-friendly?
Escape My Room is not intended for children younger than 12. Children under 12 are not allowed unless your group has purchased all available tickets for the room, or purchased a private experience. It can still be fun for kids as long as there is adult supervision. Escape Extinction: Sharks is a great family-friendly alternative!
Is the subject matter appropriate for kids?
If Escape My Room was a movie, we think it would get a PG rating. New Orleans is a city that has a dark history—slavery, prostitution, the mafia, and horrific disasters. Some of those topics may be present in the story of the rooms. If you have a specific concern, please write to us directly, and we’ll do our best to answer your question.
Will there be other people be in the room?
Each room has a different capacity, but they generally hold between 6 and 8 guests. For Mardi Gras Study, Jazz Parlor, and Inventor’s Attic, you might be paired with other guests if you do not book all of the tickets or book a private experience. For Smuggler’s Den, only one group is allowed to buy tickets for a timeslot, and the room is private by default.
How many people can the room hold? Can we bring an extra person?
Each escape room holds a different amount of guests. The guest count is based on the physical size of the room and the amount of puzzles. We do not recommend going over the maximum number of guests. If you do show up with an extra guest that person will need to pay upon arrival.
What is the minimum number of people you recommend?
Two people have successfully solved each of our rooms in under an hour, but we recommend between 3 and 4 guests at a minimum. If you are only booking two tickets, you might want to join another group or bring some friends. Within most rooms, it’s physically impossible to complete the room with one person. Please try to join another group who has already booked.
Can I eat or drink in the rooms?
Unless medically necessary, we do not allow food or drinks into the rooms because the artifacts could get damaged.
Is the room handicapped-accessible?
Yes, though choosing the right room may depend on the specific needs of your group and the individuals in it. Please write to us at email@example.com to discuss your specific situation before booking so we can make proper accommodations.
What if I don’t escape after an hour?
If you do not escape after one hour, your host will enter the room and show you the clues you missed. Only around 30% of groups escape on time, so don’t feel discouraged if you don’t escape.
Is photography allowed?
Photography is allowed and encouraged in the waiting room, but not in the escape rooms in order to protect the integrity of the puzzles and the privacy of the DeLaporte family.
What if I run late?
Escape My Room runs on a tight schedule which requires that participants arrive on time. In order to take advantage of everything Escape My Room has to offer, including visiting the DeLaporte Family Museum and Parlor, we suggest arriving at least 15 minutes early for your reservation. If you are more than 15 minutes late, you may forfeit your ticket and not be allowed into the room.
Can I get a refund?
All ticket sales are final, and we generally do not give refunds for any reason. You are welcome to sell or give your ticket away to someone else.
Can I revisit the same room?
You’re welcome to replay a room as long as you book all of the tickets available for that room, or book a private experience. It would not be fun for other guests to play alongside if you already know many of the solutions.
Can I make a private booking without the possibility of other guests joining my group?
Yes! For a small fee, select "Private Booking" when reserving your experience. When using the "Private Booking" option, you must book all tickets for your entire group with one reservation.
Are you able to host a group larger than 8?
Absolutely! Contact us at firstname.lastname@example.org so that we can customize your group experience.
Why is the Jazz Parlor scheduled every 30 minutes? Does that mean it only lasts for 30 minutes?
The Jazz Parlor lasts for up to 60 minutes. It's such a popular room that we have 2 of them now! We stagger the schedule so you can have the best experience. If you have a very large group and would like to schedule a duel between two teams at the same time, contact our group booking specialist.
Are gift cards available for purchase?
Gift cards can be purchased online, and include a graphic which can be printed easily at home.